Australia’s Tabcorp fined record $1 million for 2020 system outage

The Victorian Gambling and Casino Control Commission (VGCCC) made an announcement on Thursday imposing a record fine of AUD $1 million on exclusive Victorian retail wagering licence holder Tabcorp.

They stated that Tabcorp had not followed their instructions regarding a system outage that occurred on the final day of the 2020 Victorian thoroughbred racing Spring Carnival.

The disruption caused all of Tabcorp’s wagering and gaming operations to go down.

The outage lasted for 36 hours, roughly causing AUD $100 million in lost betting turnover

TAB customers were unable to place bets or access their accounts.

The chaos widened as many of the Australian online bookmakers rely on the TAB data feed, and index many of their odds off the back of the Tabcorp totalisator (tote) prices.

The VGCCC mentioned that Tabcorp did not adequately test its systems and did not have plans in place in the event of such an outage.

VGCCC Chairman Ross Kennedy emphasized the seriousness of the matter.

The VGCCC expects to take measures to prevent a similar incident from happening again.

Tabcorp acknowledged the fine.

Expressed its commitment to working with VGCCC in order to enhance their systems and processes.

“We deeply apologise for any inconvenience caused by the system outage in 2020 ” said Tabcorp Managing Director and CEO David Attenborough.

“Since then, we have implemented improvements in our systems and processes.

Our aim is to ensure enjoyment of our products and services for our valued customers.”

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