Betfred in hot water over refusal to pay £1.7m jackpot
- By: Staff Writer
- November 20, 2018
- LikeUnlikeLike
- 1774 Views
BETFRED is on track for a lengthy legal dispute after refusing to pay out a £1.7 million (US $2.2m) jackpot.
Andy Green thought his life had changed forever when he landed the top prize on Frankie Dettori’s Magic Seven Blackjack mobile casino game in January this year.
However, the Betfred customer was informed four days later that the jackpot win was null and void due to a software malfunction.
Green and his lawyer, Peter Coyle, revealed in a television interview last week that the UK betting firm had offered £2,500 to cover celebration expenses and another £60,000 on condition of a non-disclosure agreement.
Coyle was in court on Monday submitting applications for Betfred to provide evidence of any malfunction in the game.
The company has refused all such requests for the past 10 months, insisting there is “no contractual entitlement” to ask Playtech – the game’s developer – for proof of error.
Coyle told Gambling Insider that he and his client were preparing for a long and tedious court battle.
“It could be a 12-18 month process before we get before a judge with all the wigs and the gowns,” he said.
“It’s a shame, because we’re hoping they still come to the table and say ‘we’ve got it all wrong, can we please do the right thing?’
“But they’re showing no signs at the moment of doing the honourable thing.
“So we could be looking at an 18-month battle.”
BEST ONLINE CASINOS
#1 | BonusClaim up to $3,000 in bonuses |
|
Join Us | > Review | ||
Claim up to $3,000 in bonuses |
Coyle believes there are “lots of Andy Greens” who have experienced similar problems at the hands of gambling firms.
“If they have 10 jackpot winners and they can buy nine off for pennies, it’s a good business model,” he said.
“It would be unfair of me to comment beyond Betfred but all of the betting companies have the same terms and conditions that allow non-payment for computer malfunctions.”
With several high-profile partnerships and exclusive control of the British Tote since 2011, Betfred is one of the UK’s most successful betting and gaming companies.
“Betfred loves to pay out all our jackpot winners – both big and small,” a spokesperson said in response to Green’s claims.
“Unfortunately, and as Mr Green is aware, a new game release by Playtech, a leading game supplier of ours, suffered a software malfunction in January this year and no legitimate jackpot win occurred.”
Headquartered on the Isle of Man, Playtech is one of the world’s most prolific developers of gaming software for online casinos, poker rooms, sportsbooks and more.
“Playtech processes over 1 billion transactions a day and we work tirelessly on the integrity and reliability of our software,” the company said in a statement.
“On this occasion there was a technical issue and we worked with our partners to respond as quickly as possible, fix the issue and restore the game to full functionality.
“We regret any distress caused to Mr Green but, given that this is now a legal matter, it is inappropriate for us to comment further.”
You may also like
Join the Betting Planet team!
Are you passionate about sports betting? Sports news writers required TODAY!
Experienced preferred but not essential. (All apps considered).
View Careers at Race MediaTop Online Casinos
Latest Betting News
- Jon Jones receives CSAC backing to have only loss overturned
- WTA Finals: Zheng blitzes Paolini to make semis in Riyadh
- Magny v Prates betting picks & predictions | UFC Fight Night
- Sabalenka secures year-end No.1 after Swiatek loses at WTA Finals
- ATP Finals field set after Djokovic withdraws from Turin
- Champions League: Milan trounce Real Madrid 3-1 in Spain
- Liverpool thrash Leverkusen 4-0 to top Champions League charts
- UCL: Sporting thrash Man City in Amorim’s final home game
- Bengals @ Ravens NFL Week 10 betting picks | Thursday, November 7
- Miocic says fans don’t want Jones v Aspinall at UFC 309
Casino Guides
- Safest online casino jurisdictions
- How to guides
- How to win at pokies
- How to play online pokies
- PaysafeCard online casino deposits
- MasterCard Online Casinos
- Online Casinos Accepting POLi
- 32Red Casino Review
- All Slots Casino Review
- Boombet Casino review
- Horse racing games at casinos
- Credit card deposits at online casinos
- Films about blackjack
- Live dealer casinos
- How to play live dealer blackjack party
- Online Blackjack
- Top online casinos 2024
- Online casino deposits
- MasterCard Online Casinos
- Online Casinos Accepting POLi
- PaysafeCard online casino deposits
- Online slots
- Playing Pai Gow Poker on the Internet
- Online keno
- Online poker
- Online poker tournament structures
- Real money online roulette 2024
- Online multi-wheel roulette – what is it?
- How to play online scratch cards in 2024
- Sit & Go online poker tournaments
- Skrill e-wallet deposits at online casinos
- Visa online casino deposits
Sports Betting Guides
Casino Games
Deposits & Withdrawals
Football
Basketball
Top Country Betting sites
- Angola
- Antigua and Barbuda
- Armenia
- Australia
- Azerbaijan
- Bahamas
- Barbados
- Belize
- Brazil
- Canada
- Dominican Republic
- Germany
- Ghana
- Grenada
- India
- Indonesia
- Italy
- Kenya
- Malaysia
- Malta
- Ireland
- Netherlands
- New Zealand
- Nigeria
- Norway
- Philippines
- Singapore
- South Africa
- Turkey
- Uganda
- Ukraine
- United Kingdom
- Vietnam
- Zambia
- Zimbabwe